What is it?
The 90 Day Flow Guarantee allows you to either switch size or get a full refund if you return your YONI cup within 90 days from your order date.
How does it work?
You have tried YONI cup and are not sure if it works for you? Or perhaps you think a different size would be a better choice?
If you decide to return your YONI cup or change size, no problem! You simply have to return it to us and we'll send you another size or give you a refund (you will just have to pay the shipping cost). Just fill in the Return Form. We'll get back to you and guide you through all further steps on how to make use of our 90 Day Flow Guarantee, no questions asked!
The 90 Day Flow Guarantee is valid within 90 days after your initial order date and is only valid for YONI cup orders, no other products are included in this offer.
Am I eligible?
The 90 Day Flow Guarantee is valid within 90 days after your initial order date in our online shop.
Simply check your order date and fill in our Return Form if you're within the time limit and want to make use of the 90 Day Flow Guarantee.
Only valid for YONI cup orders, no other products are included in this offer.
Should I return my cotton bag as well when using the 90 Day Flow Guarantee?
No, there's no need for you to return your cotton bag when returning a YONI cup. That's yours to keep - use it for your new cup, or for something else.
I bought YONI Cup in a retail store. Can I use the 90 Day Flow Guarantee?
No, the 90 Day Flow Guarantee is only applicable to YONI cups bought via our online shop.
If you bought a YONI cup in another retail store or online shop you must contact them directly to know about their return policies.
What happens to the donated cup if I make use of the 90 Day Flow Guarantee?
In short, if you switch size, you still paid for a YONI cup purchase, which included a donation. If you want a refund, your purchase is cancelled and so is the donation cup.
YONI cups are sold via our Buy One Give One model. So when you purchased your YONI cup, your purchase included a YONI cup donation to someone in need as well. Our model is based on financial sustainability: this means that with your order you also covered the costs of the continued support given to the menstruators in the communities where we donate.
If you just switch size, you have still paid for your purchase and hence also the costs of the donation cup, so nothing changes in this case.
However, if you want a refund, the costs of the donation cup are no longer covered and therefore your donation is cancelled as well. Without financial sustainability, we would simply go out of business or be dependent on charity, so this is a core feature of our business and what allows us, together with you, to create social impact and improve lives continuously.
Want to organise a swap or a refund, or need help with how to use your YONI cup, send us an email at firstname.lastname@example.org.